Risk management to enhance user integrity and security
“We chose Chaindots because CUX embodies a DNA of impact and innovation with deep values in ethics, safety, and continuous improvement for millions of people. We need companies that join us to consolidate this vision in the long term”
Connie Ansaldi
Founder & CEO
The company
CUX is an emotional health assistance tool powered by artificial intelligence, and available to support its users 24 hours a day. Founded by Connie Ansaldi, Santiago Loose and Kevin Rosenberg, CUX was born from the project led by Connie “Tell me a Secret” in 2020 and, thanks to technology, transformed into a solution that helps millions of people. CUX’s mission is to offer a space for emotional support and containment to help people improve their wellbeing. With the premise that without emotional health there is no health, they provide simple and accessible tools with the power to transform thousands of lives.
The challenge
The challenge for CUX was to create a reliable, transparent and user-oriented solution that operates with integrity and security while safeguarding the secrets of its users. It is crucial for CUX to establish a positive reputation in the market through the implementation of ethical behavior and responsible practices.
Among their challenges, CUX aimed to:
- Ensure transparency and obtain informed consent from users.
- Safeguard user data and ensure security.
- Develop an unbiased AI model for fairness.
- Establish a reliable and inclusive emotional support space.
- Build an ethical company with user-centric values and clear internal rules.
- Ensure the security of user and company information.
- Comply with local regulations.
- Minimize legal, economic, and reputational risks.
The solution
CUX chose Chaindots as its Compliance & Risk Partner to overcome its Challenge.
Chaindots analyzed CUX’s operation, identified its main risks and mapped the company’s priorities around its challenges. Chaindots developed together with CUX Team a Compliance and Information Security Program.
Compliance Program
- Corporate Compliance Policy
- Know your Employee (KYE) Policy
- Code of Ethics and Conduct
- Anti-Corruption Policy
Information Security Program
- Information Security Policy
- Asset Inventory and Management Policy
- Information Classification Policy
- Secure Information Transfer Policy
- Information Security Incident Management Policy
Among other programs and processes!
The impact
The teamwork led to some big accomplishments. Now, CUX:
- Adheres to global Compliance and Information Security rules
- Prioritizes data privacy, enhancing user confidence
- Builds a strong reputation for risk management
- Implements measures to protect users and company data
- Prepares for international expansion meeting global standards
- Establishes controls for potential corporate and investor
requirements
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